FAQS
Processing time is in business days. Business days means Monday-Friday. Holidays do not count. Orders that go out on weekend will not have updated tracking until the following week.
Q: I went on the website and all the earrings say sold out, how do I order?
A: We do restock typically once a month (day varies) at 8 pm EST. The restock information will always be listed on our website as well as our Instagram: @otie.co
Q: I had earrings in my cart and when I went to checkout, they said “Sold Out.” Why is that?
A: This is a way that Shopify protects the seller, so even if an item is in your cart, it is not yours until checkout is completed with a form of payment.
Q: I got makeup on my earrings, how can I remove it?
Getting makeup on your earrings is bound to happen. If this does happen to you, simply use a cotton swab or cotton ball with a little acetone or rubbing alcohol and gently rub the makeup off! It comes or quickly and won’t leave any residue on your earrings.
Q: I got an email that my package has shipped, why does my tracking still say “in pre shipment?”
A: Often, USPS can take a few days to update, especially if it was sent out prior to the weekend and/or during the holidays! We recommend waiting a week and if your order remains stagnant, please reach out to us! to Avoid this issue all packages starting December 1st will be sent via priority shipping. If you ordered a made to order item and your label has printed please give the full processing time for your tracking to update! We will sometimes print labels in batches and pack are they are completed.
Q: I have not received any status or update on my order, what is going on?
A: Shopify can only send shipment notifications via email. If there was no email put down, you will not receive tracking/shipment updates. You only receive a shipping notification once your item is getting ready to ship. Please check our processing times for info on when you should receive shipping confirmations.
Q: How long will it take to receive my package once it has shipped?
A: during the holidays shipping can get very hairy. To try help avoid any issues we are sending out all packages starting December 1st as priority mail. This should cause your package to arrive between 2-4 days however once a package is in the hands of USPS we have no control over the speed of a package.
Q: Does COVID change my shipping and delivery time?
A: Yes. Right now, due to COVID, all our orders in the United states can vary in shipping speed. All out of country orders can take up to 50 business days from the time your package is in the hands of USPS to being delivered to your door.
Q: I bought the Wholesale Guide/Growing your business Guide and I cannot find it in my mailbox, where is it?
A: We email your guide within 1 business day of purchase! If you still do not see it, please check your junk mail as it may have been sent there.
Q: My package says delivered but I do not see it! What should I do?
A: Please contact your local USPS and let them know. We are not liable nor responsible for the actions of USPS.
Q: I would like a custom order made, is that possible?
A: yes yes yes! Just shoot us an email!
Q: I ordered “made to order” earrings. Where are they?
A: Made to order earrings mean just that. They are made when you order them and due to volume of orders our turn around time for made to order is 10-15 business days unless otherwise stated in items description.