Policies

SHIPPING UPDATES:

*please note, due to changes in USPS system there have been delays in tracking being updated and delays in some shipping. All posts offices are not the same. Overseas shipping including Canada have been put on hold due to delays up to 3 months. We plan to reopen overseas at some point in 2021.

About my earrings:

*Please know before buying* all my earrings are hand made, from scratch. 

Due to the volume of orders each restock, please allow 7-10 business days for your item to be packed with love and care and shipped. We do our best to get things out sooner but have this processing time in case of any unexpected delays on our end. If you purchased a made to order item and your label is printed but your tracking does not update immediately, please give until the end of the processing time to update. Labels are sometimes printed in batches and shipped when ready. Then, tracking will update. 

PLEASE NOTE that during this time with COVID-19 tracking may not update on their end immediately (allow 72 hours to update)

Once an item is in the hands of USPS (or any other carrier) Otie.Co is no longer responsible for said order. We encourage and offer all orders to be upgraded to priority shipping which comes with 100$ insurance. We offer priority shipping at a lower cost as well. It is worth getting. USPS is not fool proof so if something does happen to your order you do have 100$ insurance and can file a claim. First class shipping DOES NOT quality for claims because they do not have insurance. IF you have any issues and cannot FIRST get answers with USPS please do not hesitate to reach out to us via EMAIL and we will do our best to make sure you stay a happy customer! We appreciate YOU!

-“Always Abel” earrings are always in the shop and can be purchased whenever but please note all clay and resin pieces are made to order in THIS section and take 10-15 business days to be made specifically for you and shipped. If an item is marked as "PREORDER" please note that the turn around time for these earrings are 15-20 BUSINESS DAYS (this is also located in the items description). ALL resin pieces are made to order and take 15-20 business days to be made and shipped.
ALL Ear Hangings are made to order and have a processing time of 40-45 business days however they are sent out in the order they are received so you may get them much sooner (as soon as 7 business days) depending where your order falls in line. This time frame accounts for the time consuming nature of these earrings plus the volume of orders received during a preorder.

If anything happens to your earrings upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit.

With custom pieces no returns are accepted. There are no exchanges for any  earrings that include the description "made from a slab, each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order. 

Polymer clay is very durable and even bendable HOWEVER  please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis. No instagram DMs regarding orders will be accepted. 

email us at otiecompanyteam@gmail.com

*emails will be returned within 1-2 days* 

 

 

 

 

 

*DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*