Otie.Co next restock Tuesday January 18 @ 8pm est .

Policies

SHIPPING:

please allow 5-7 BUSINESS days (Mon-Fri) for your order to be packed with love and care and shipped (unless stated otherwise in the items description). 

Please note due to COVID shipping providers are seeing delays, especially with first class. We highly recommend all packages ship priority mail so you have insurance and a quicker arrival. Once a package is in the hands of USPS/UPS we are no longer responsible for any loss or damage. All inquires should be addressed with the shipping provider. That means NO REPLACEMENTS will be made for loss due to a carrier. All overs over $65 ship with UPS PRIORITY for FREE.

Overseas shipping including Canada have been  issued a notice of possible extended shipping times. Priority shipping is available to hopefully help avoid any issues. Shipping from the US to Australia is temporarily shut down but we are hoping it reopens soon. 

 About my earrings:

*Please know before buying* all my earrings are hand made, from scratch. Slight imperfections are expected. I will never send out a product that is not up to my standards.

 If you purchased an item and your label is printed but your tracking does not update immediately, please give until the end of the processing time to update. Labels are sometimes printed in batches and shipped when ready. Then, tracking will update. 

 PLEASE NOTE that during this time with COVID-19 tracking may not update on the carriers end immediately so please be patient as our carriers are doing such an amazing job keeping small businesses running!

If anything happens to your earrings upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit.

 With custom pieces no returns are accepted. There are no exchanges for any  earrings that include the description "made from a slab, each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order. 

 Polymer clay is very durable and even bendable HOWEVER  please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via EMAIL. I will review on a case by case basis.

All resin pieces come with care instructions so please read included paperworkZ 

 No instagram DMs regarding orders will be accepted. 

 

 email us at otiecompanyteam@gmail.com

*emails will be returned within 1-2 business days* 

 

 

 

 *DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*