Policies
any bronze order that is placed between May 10th- June 30th can still be made but will have an additional 2-3 weeks added to processing time due to healing form surgery plus having a new precious life. So please take that into consideration when placing any made to order bronze order. REFUNDS WILL NOT BE PROCESSED FOR FAILURE TO READ AND ACKNOWLEDGE THIS.
Due to the intricate handmade nature of my jewelry this is my current processing time.
Jewelry that is ready to ship will do so within 5-7 business days of purchase. Items that are MADE TO ORDER will say so in the ITEMS DESCRIPTION.
Any item that is made to order will say such in the items description. All made to order pieces will have a longer business days production time due to the nature of the piece (production time will be stated in items description)
all made to size orders and custom orders are FINAL. We cannot be held responsible for a customer ordering the wrong size.
I am a one woman show, I intentionally make every detail of my jewelry and offer made to order to eliminate waste but also ensure everyone who desires a pair is able to get them! Life does happen and out of respect for my family and my customers this time frame is what I stand by.
SHIPPING TIMES
once your order has been processed it will be shipped via USPS with a tracking number according to the service YOU chose at checkout.
I do offer multiple shipping services from USPS to UPS. First class to overnight.
First Class- delivered within the US in 3-5 business days. (While the USPS delays are happening and not all USPS operate the same)
Priority: delivered within 2-4 business days. (It’s usually 2-3 days)
Shipping is all handled by our carriers. I cannot see in their system and can only see what you see. Once your items have shipped, please be patient with our carriers as they are experiencing high volumes as well.
Please note by choosing Priority shipping it will NOT affect processing time. The order processing time frame still applies to your order.
I cannot refund your order or shipping costs due to lack of understanding of the above mentioned re: expedited shipping.
If you ordered a made to order item and your label was created but the item has not shipped yet, please give until the END OF PROCESSING for your tracking to update. Labels are sometimes printed in batches to save time on our end.
L O S T / S T O L E N P A C K A G E S
once your package leaves my studio it is in the hands of the United States Postal Service.
if your package is lost or stolen in transit please contact your local Postal Office. They will assist you in recovering or refunding you for the lost package ONLY if you purchased priority shipping, first class shipping may be cost efficient but it does not come with insurance and you CANNOT file a claim only a complaint.
In the case that your USPS or UPS package has been in "Pre-shipment"/"Label Created"/"Shipment Ready for UPS" status and it has not been updated within 72 hours of your label being created, we will need wait at least 2 WEEKS (for domestic orders) for the package to be found or a status to be confirmed (i.e. lost indefinitely) before we can take further action to resolve the issue on our end which will be handled on a case to case basis. This is due to the mishandling of packages (regardless of the carrier OR the shipping method chosen) and has zero reflection on this business as we drop packages off/ have them picked up and trust carriers will handle your goods with care. We hope you extend grace to both our business and the carriers helping us bring you your special goods.
Overseas shipping including Canada may have longer shipping times. We cannot guarantee the shipping time frame as customs is involved and things may take longer.
About My Jewelry:
*Please know before buying* all my pieces are hand made, from scratch. Slight imperfections are expected. I will never send out a product that is not up to my standards.
all made to order items are FINAL SALE. Returns and exchanges are not accepted. Bronze jewelry is considered a semi precious metal jewelry but oxidation may occur given its makeup of copper mixed with your body’s chemistry. This is usually only noticeable with our rings as they run up on your skin. We cover this in our FAQS page and failure to read that information is no reason for a loss on our part. Please read and educate yourself on bronze before purchasing.
If anything happens to your earrings upon arrival please notify us immediately. I ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit. If a repair or replacement needs to take place, once the original is received please give up to 5 business days for the replacement to be remade and shipped out.
I pride myself on making accessories that will last years to come. We know things can happen especially with handmade items and if something you purchased breaks please email us and we will assess how to move forward. Repairs for items that broke at NO FAULT to the customer within 30 days of receiving will be repaired/replaced at no cost. Anything after 30 days will be reviewed on a case to case basis and the customer must pay shipping for the return of the item in need of repair/replacement.
With custom pieces no returns are accepted. If you return an item for a reason agreed upon by both parties, only a refund for the item will be issued once the item(s) are received.
please email us for the correct return address as our mail from address is not the same.
No instagram DMs regarding orders will be accepted.
email us at shopotiecolori@gmail.com
*emails will be returned within 1-3 business days*
*DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*