Policies
SHIPPING
Current processing times:
Due to demand and volume of orders and wanting to fulfill all holiday requests, all jewelry is made to order by myself and shipped 10-12 business days after your order is placed. I am a one woman show, I intentionally make everything from the no waste jewelry to the hand written notes and packing each order! Life does happen and out of respect for my family and my customers this timeframe is what I stand by. I do try my best to get orders out within 5-7 days though!
SHIPPING TIMES
once your order has been processed it will be shipped via USPS with a tracking code according to the service YOU chose at checkout.
I do offer multiple shipping services from USPS to UPS. First class to overnight.
First Class- delivered within the US in 3-5 business days. (While the USPS delays are happening and not all USPS operate the same)
Priority: delivered within 2-4 business days. (It’s usually 2-3 days)
Shipping is all handled by our carriers, I do not get in a truck and physically deliver your items, although I wish I could cause mama has a lead foot and I’d be fast, however I can’t and therefore have no say or control over how quickly they may get to you during a high volume season. Once your items have shipped, please be patient with our carriers as they are experiencing high volume as well.
Please note by choosing Priority shipping orders (2-3 day) do NOT affect processing time. The order processing timeframe still applies to your order.
I can not refund your order or shipping costs due to lack of understanding of the above mentioned re: expedited shipping.
L O S T / S T O L E N P A C K A G E S
once your package leaves my studio it is in the hands of the United States Postal Service.
if your package is lost or stolen in transit please contact your local Postal Office. They will assist you in recovering or refunding you for the lost package ONLY if you purchased priority shipping, first class shipping may be cost efficient but it does not come with insurance and you CANNOT file a claim only a complaint.
In the case that your USPS or UPS package has been in "Pre-shipment"/"Label Created"/"Shipment Ready for UPS" status and it has not been updated within 72 hours of your label being created, we will need wait at least 2 WEEKS (for domestic orders) for the package to be found or a status to be confirmed (i.e. lost indefinitely) before we can take further action to resolve the issue on our end which will be handled on a case to case basis. This is due to the mishandling of packages (regardless of the carrier OR the shipping method chosen) and has zero reflection on this business as we drop packages off/ have them picked up and trust carriers will handle your goods with care. We hope you extend grace to both our business and the carriers helping us bring you your special goods.
Overseas shipping including Canada may have longer shipping times. We cannot guarantee the shipping timeframe as customs is involved and things may take longer.
About my earrings:
*Please know before buying* all my earrings are hand made, from scratch. Slight imperfections are expected. I will never send out a product that is not up to my standards.
If anything happens to your earrings upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit. If a repair or replacement needs to take place, once the original is received please give up to 10-12 business days for the replacement to be remade and shipped out.
We pride ourselves in making accessories that will last years to come. We know things can happen especially with handmade items and if something you purchased breaks please email us and we will assess how to move forward. Repairs for items that broke at NO FAULT to the customer within 30 days of receiving will be repaired/replaced at no cost. Anything after 30 days will be reviewed on a case to case basis and the customer must pay shipping for the return of the item in need of repair/replacement.
With custom pieces no returns are accepted. There are no exchanges for any earrings that include the description "made from a slab, each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order.
Polymer clay is very durable and even bendable HOWEVER please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via EMAIL. I will review on a case by case basis.
*please note during the holidays we will ONLY be offering priority shipping to protect your packages and ensure they arrive on time and safely but also protect our business during this busy holiday season.*
No instagram DMs regarding orders will be accepted.
email us at shopotieco@gmail.com
*emails will be returned within 1-2 business days*
*DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*