Otie.Co next drop: Friday October 7th @ 8pm est

Policies

SHIPPING 


Please allow 5-8 BUSINESS days  for your order to be packed with love and care and shipped (unless stated otherwise in the items description). Made to order items ship in 10-15 business days. If a label is printed in a batch and no tracking has been updated please give the full processing time for your package to be scanned and time for your package to update. We sometimes print batches of labels at a time and pack as they’re ready to ship.

Please note due to COVID shipping providers are seeing delays, especially with first class/ ground mail. During checkout you have the option to purchase first class which states there might be possibly delays OR priority which arrives quicker and has insurance. All orders $65 and over get free shipping! In the case that your USPS or UPS package has been in "Pre-shipment"/"Label Created"/"Shipment Ready for UPS" status and it has not been updated within 72 hours of your label being created, we will need wait at least 2 WEEKS (for domestic orders) for the package to be found or a status to be confirmed (i.e. lost indefinitely) before we can take further action to resolve the issue on our end which will be handled on a case to case basis. This is due to the mishandling of packages (regardless of the carrier OR the shipping method chosen) and has zero reflection on this business as we drop packages off/ have them picked up and trust carriers will handle your goods with care. We hope you extend grace to both our business and the carriers helping us bring you your special goods. 

Overseas shipping including Canada have been temporarily put on pause due to delays out of our control.

 About my earrings:

*Please know before buying* all my earrings are hand made, from scratch. Slight imperfections are expected. I will never send out a product that is not up to my standards.

 If anything happens to your earrings upon arrival please notify us immediately. We ask that you let us know within 5 business days of arrival after that we cannot be confident that this error in fact happened in transit. If a repair or replacement needs to take place, once the original is received please give up to 7 business days for the replacement to be made and shipped out. 

We pride ourselves in making accessories that will last years to come. We know things can happen especially with handmade items and if something you purchased breaks please email us and we will assess how to move forward. Repairs for items that broke at NO FAULT to the customer within 30 days of receiving will be repaired/replaced at no cost. Anything after 30 days will be reviewed on a case to case basis and the customer must pay shipping for the return of the item in need of repair/replacement.

 With custom pieces no returns are accepted. There are no exchanges for any  earrings that include the description "made from a slab, each earring will be different but have the same color scheme" by buying these earrings you are agreeing to those terms. If you are returning due to damage you can only receive a duplicate of your previous order. 

 Polymer clay is very durable and even bendable HOWEVER  please do not bend your earrings. I understand that accidents do happen so if for some reason you break your earrings please contact me via EMAIL. I will review on a case by case basis.

All resin pieces come with care instructions so please read included paperwork.

 No instagram DMs regarding orders will be accepted. 

 

 email us at otiecompanyteam@gmail.com

*emails will be returned within 1-2 business days* 

 

 

 

 *DUE TO THE COMPETITIVENESS DURING RESTOCKS ORDERS CANNOT BE CANCELED AFTER PURCHASE. SUCH AN INCONVENIENCE CAUSES OTHERS WHO WANTED EARRINGS TO MISS OUT AND CAUSES THIS SMALL BUSINESS TO LOSE MONEY*